Agents as customers: your business is built to keep them out
AI agents already buy, book and ask for support on people's behalf. Most businesses stop them at the door. What an agent needs from you, and what to do now.
Tagged “agentic ai”
Everything Sunil Kumar has written about agentic ai in the context of agentic AI in production.
AI SRE agents: Uber's Debug Assist, and how to adopt one
An AI SRE agent finds the root cause of a production issue and proposes the fix. How Uber's Debug Assist works, how Ailoitte runs it, and how to adopt one.
Single agent vs multi-agent AI: how CTOs should choose
Single agent or multi-agent? Atallah says ten specialists beat one superagent. Masad runs one agent across Replit. Here's how CTOs should choose.
Small language models: your competitors are already training theirs
Rivals are moving routine AI work to small models they own, at about a tenth of the cost. Why SLMs win the enterprise and how to start before the gap compounds.
Agent harness playbook: let the model choose, not act
How to add a decision layer to an agent harness without handing the model authority. Eight steps for a CoE or R&D team, the risks, the compliance checks, a lab.
The approver who said yes 1,900 times
A payables agent stopped and asked a human 1,900 times in three weeks. By week three the human said yes in four seconds, once to a changed bank account.
The AI software factory: how far should you let go?
AI software factories, explained for executives. What a dark factory is, the four levels of letting go, and why blast radius picks your level, not the vendor.
MCP vs API: why the third AI agent costs more than the first
MCP vs API in plain English for department heads and CXOs. One remote per device against one USB-C port, and the sum that decides what your agents cost.
What 306 agents in production taught me about enterprise AI
Leverge runs 306 agents across 13 functions. Where they cluster, why the process is the unit rather than the agent, and the rule that makes enterprises say yes.
Agentic in Production
What "Agentic in Production" means - Sunil Kumar's thesis that the hard part of enterprise AI agents is everything after the demo, and the four tests.