Agents as customers: your business is built to keep them out
AI agents already buy, book and ask for support on people's behalf. Most businesses stop them at the door. What an agent needs from you, and what to do now.
Writing
Long-form and opinionated. One argument per essay, on getting AI agents from demo to production in the enterprise.
AI SRE agents: Uber's Debug Assist, and how to adopt one
An AI SRE agent finds the root cause of a production issue and proposes the fix. How Uber's Debug Assist works, how Ailoitte runs it, and how to adopt one.
Single agent vs multi-agent AI: how CTOs should choose
Single agent or multi-agent? Atallah says ten specialists beat one superagent. Masad runs one agent across Replit. Here's how CTOs should choose.
Small language models: your competitors are already training theirs
Rivals are moving routine AI work to small models they own, at about a tenth of the cost. Why SLMs win the enterprise and how to start before the gap compounds.
The AI software factory: how far should you let go?
AI software factories, explained for executives. What a dark factory is, the four levels of letting go, and why blast radius picks your level, not the vendor.
MCP vs API: why the third AI agent costs more than the first
MCP vs API in plain English for department heads and CXOs. One remote per device against one USB-C port, and the sum that decides what your agents cost.
Forward deployed engineers are a symptom, not a cure
A forward deployed engineer is a vendor's engineer sent to finish the product in your building. Why it exists, why post-sales hires it, and what to demand.
What 306 agents in production taught me about enterprise AI
Leverge runs 306 agents across 13 functions. Where they cluster, why the process is the unit rather than the agent, and the rule that makes enterprises say yes.
Fixed price for agentic AI: how pods make it possible
Fixed-price agentic AI works when "done" is an evaluation set, a refusal list and a budget. Why hourly billing fails for agents and how pods price the work.
What "production-grade" actually means for an AI agent
Production-grade is a checklist, not a feeling. Five tests an enterprise AI agent must pass, on refusals, traces, ownership, budget and evaluation.
Why most enterprise AI agents never leave the demo
Enterprise AI agents fail between demo and production for organisational reasons, not model reasons. The three gaps they die in, and what closes each one.