Agents as customers: your business is built to keep them out
AI agents already buy, book and ask for support on people's behalf. Most businesses stop them at the door. What an agent needs from you, and what to do now.
Tagged “agents as customers”
Everything Sunil Kumar has written about agents as customers in the context of agentic AI in production.
How to make your business agent-ready
Eight steps that let AI agents find, buy from and get help from your business as customers, with a scorecard, disqualifiers and a checklist for this quarter.