The approver who said yes 1,900 times
A payables agent stopped and asked a human 1,900 times in three weeks. By week three the human said yes in four seconds, once to a changed bank account.
Tagged “guardrails”
Everything Sunil Kumar has written about guardrails in the context of agentic AI in production.
What "production-grade" actually means for an AI agent
Production-grade is a checklist, not a feeling. Five tests an enterprise AI agent must pass, on refusals, traces, ownership, budget and evaluation.
Agentic AI reference architecture for enterprise
A six-layer reference architecture for enterprise AI agents - work definition, orchestration, tools, memory, guardrails, operations - with steps and checklists.
The agent that could not say no
A support agent with no refusal path agreed to everything. The fix took an afternoon; the decision to write the refusal list should have been made on day one.