What "production-grade" actually means for an AI agent
Production-grade is a checklist, not a feeling. Five tests an enterprise AI agent must pass, on refusals, traces, ownership, budget and evaluation.
Tagged “guardrails”
Everything Sunil Kumar has written about guardrails in the context of agentic AI in production.
Agentic AI reference architecture for enterprise
A six-layer reference architecture for enterprise AI agents - work definition, orchestration, tools, memory, guardrails, operations - with steps and checklists.
The agent that could not say no
A support agent with no refusal path agreed to everything. The fix took an afternoon; the decision to write the refusal list should have been made on day one.