What "production-grade" actually means for an AI agent
Production-grade is a checklist, not a feeling. Five tests an enterprise AI agent must pass, on refusals, traces, ownership, budget and evaluation.
Tagged “refusals”
Everything Sunil Kumar has written about refusals in the context of agentic AI in production.
Why most enterprise AI agents never leave the demo
Enterprise AI agents fail between demo and production for organisational reasons, not model reasons. The three gaps they die in, and what closes each one.
The agent that could not say no
A support agent with no refusal path agreed to everything. The fix took an afternoon; the decision to write the refusal list should have been made on day one.